Shipping policy

Last updated: 21 August 2026

SHIPPING

Delivery area

JOMO Studio currently delivers within Singapore only.

Delivery charges

Delivery is free for orders over S$60 after discounts. For orders of S$60 or less, the delivery charge is displayed at checkout before payment.

Delivery time

Orders are generally delivered within 2–5 business days after confirmation. Business days exclude Saturdays, Sundays and Singapore public holidays. Estimates may be affected by peak periods, stock availability, weather, courier disruptions or other circumstances beyond our reasonable control.

Order processing and tracking

We will send tracking or delivery information when available. Pre-order items may follow the timeframe stated on the relevant product page.

Delivery details

Customers must provide a complete and accurate delivery address and contact number. Reasonable redelivery costs caused by incorrect or incomplete details or an unsuccessful delivery attempt may be charged to the customer.

Delays, missing orders and damage

If an order is delayed, appears missing, or arrives damaged, contact info@jomostudio.sg with your order number. For damage, include clear photographs and contact us as soon as possible, preferably within 7 days.

RETURNS AND REFUNDS

14-day return window

You may request a return within 14 days after receiving your order. Eligible items must be unused, unopened, in their original packaging and in the same condition in which they were received. Proof of purchase is required.

For hygiene and safety reasons, opened or used personal-care products cannot be returned for change of mind. Gift cards and final-sale items are also ineligible for change-of-mind returns.

Starting a return

Email info@jomostudio.sg before sending anything back. If approved, we will provide the return address and instructions. Items sent without prior approval may not be accepted.

Return costs

Customers pay return-delivery costs for change-of-mind returns, and original delivery charges are non-refundable. If an item is damaged, defective, incorrect or not as described, JOMO Studio will arrange or reimburse reasonable return costs where appropriate.

Damaged, defective or incorrect items

Contact us as soon as possible, preferably within 7 days, and include your order number and photographs. This notification request does not limit rights available under applicable Singapore law.

Refunds

We will inspect approved returns and notify you of the outcome. Approved refunds are issued to the original payment method within 5–10 business days after inspection. Your bank or payment provider may require additional processing time.

Consumer rights

Nothing in this policy excludes or limits rights or remedies that cannot lawfully be excluded under applicable Singapore consumer law.

CONTACT

Email: info@jomostudio.sg
Phone: +65 8962 4996